FAQ

Dear customers,

on this page, you will find answers to the most frequently asked questions. For example, you will learn how to buy the product, get more information about examinations, or how to get a job after getting a certificate.

If you still don't get the answer to your questions, do not hesitate to contact us.

How do I buy the product?

All our offers can be found on page PRODUCTS. There is an option to filter based on location or type. For more details about your chosen product, you can use the button view details. If you decided to buy the chosen product/products you can add them into the cart and purchase them via credit card or bank transfer.

How do I register?

Registration on our website is linked to the purchase of products. The moment you choose a specific product/products to buy, it is necessary to register in our system by filling in the mandatory fields. If you want to invoice to the company and you are a VAT payer, please do not forget to fill in this important information.

How do I pay for the course?

You have two options, either you add the selected product/products to the cart and then pay online (GoPay), or create a registration and we will issue you a pro-forma invoice. After we receive the payment we will send you a regular invoice and access to the online part (if it was part of the product).

Can I split the payment?

It is possible to split the payment, but only by prior arrangement. Please contact us first.

Can I cancel my registration?

Registration is binding, however, if there is a valid reason to cancel we will do so. Please contact us for cancellation.

What do I need for the course?

During the course and the exam, you will need the following items:

  1. pencils or pens in different colors (e.g. black, blue and red)

  2. ruler

  3. calculator: only non-programmable calculators are allowed at the exam (no cell phones)

  4. dictionary: book native language – English and reverse (no electronic dictionaries)

  5. passport photo (printed)

  6. ID with photo.

More about examination

The examination includes a theoretical and practical part each four hours long. To meet the requirement for certification, the candidate must pass both parts of the examination, which will normally be conducted in conjunction with the training course. If the candidate does not pass one of the two parts, this part may be retaken and passed within 5 years.

A candidate that does not pass the examination has two further attempts to pass. Thereafter, the candidate must attend a new training course.

The examination is not considered approved until the candidate has passed both the theoretical and the practical exam.

A passed examination has a validity of 5 years. The certificate may be issued at any time within that period. If the certificate is not issued within the five year period required a new examination (both the theoretical and practical) to obtain certification.

When will I know the results of the final exam?

After taking the final exam it is up to FROSIO to let students know if they passed/failed both theoretical and practical exam. Officially, FROSIO has 4-6 weeks to inform about the results.

What if I don‘t pass the exam?

If you don’t pass the exam, you can repeat the exam 2 more times. In total, each student has 3 attempts to obtain a FROSIO certificate. In case the participant doesn’t pass the exam on the third try, they have to retake the entire course. Theoretical and practical exams are evaluated separately and you only have to retake the exam you failed (either theoretical, practical or both).

How the certificate will help my career?

If you decide to take the course, pass the exam and get the certificate it’s a decision that will affect your future professional life. The certificate entitles you to work as a paint inspector. This position allows you to work on short-term or long-term projects all around the world, or being employed full time and perform paint inspection internally. Improving your qualification and increasing your experience gives you the option to become a paint inspector of the highest level III, and to become a leader in the paint inspector field. To increase your chance of getting a job, you can register in our database and apply for jobs with our contractors.

How to get a job after receiving the certificate?

Register to our database and download our app! Go to paint-inspector.com/registration/ and create your profile and CV. You can also register via our PIC – Inspector App and upload all the information into your profile directly using your phone or tablet. Download the app on Google Play or App Store.

After you log into your account, either using App or via a web browser, you will find “My Profile & CV" section. Please fill in there as much information as possible. We will then have access to your information and be able to search for your profile easily when looking for candidates for our future projects.

Once you have your profile created, you can apply for our job position we publish in the Job List section on our website paint-inspector.com/joblist/ or via the App, or we may contact you directly with suitable job offers.

How long is certificate valid?

The certificate is valid for 5 years. After 5 years you can renew the certificate for 150 EUR for another 5 years. It is also possible to upgrade your certificate level in case you acquire more experience.

How to renew the certificate?

If you need to renew your certificate, please contact FROSIO and follow the instructions on the website for renewal and forms.

What to do when certificate already has expired?

If your certificate has already expired you should contact directly FROSIO as soon as possible and ask about the next steps.

What to do when you lose your certificate?

If you lose your certificate, please contact FROSIO and follow the instructions on the websites for renewal and forms.

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